efc88 Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by efc88 ("we", "platform" or "efc88") and applies to all users who access the efc88.one website or use any services offered by efc88. By registering an account or using this platform, you agree to the data protection terms as outlined in this Policy.

efc88 operates under international licensing and recognises the importance of protecting the personal information of every player. We regard your privacy as a priority, not merely a legal obligation. This Policy explains what data we collect, why we need it, how we use it and who may access it.

If you have any questions regarding this Privacy Policy, the efc88 Customer Service team is ready to assist you via 24/7 live chat in Malay and English.

Information We Collect

efc88 collects various categories of personal information to ensure our services operate securely, comply with regulatory requirements and deliver a quality experience to players. The information we collect includes:

For the KYC process, you may be asked to upload a copy of an identity document such as a valid MyKad or passport. These documents are stored securely and used solely for identity verification purposes.

Some information is collected automatically when you use the efc88 platform, including through cookies and similar tracking technologies. Section 6 of this Policy explains cookie usage in further detail.

Use of Personal Information

efc88 uses collected personal information solely for legitimate purposes directly related to the operation of the platform. We do not use your data for unrelated purposes without your consent.

• Creating and managing player accounts and ensuring login security
• Processing deposits, withdrawals and other financial transactions using supported payment methods
• Verifying player identity in line with international licensing requirements and Anti-Money Laundering (AML) procedures
• Providing responsive customer support via live chat and email
• Delivering account-related information, bonuses and relevant promotions
• Detecting and preventing fraud, hacking or platform abuse
• Complying with applicable legal obligations and regulatory requirements
• Analysing usage patterns to improve platform quality and user experience

Data Sharing and Disclosure

efc88 does not sell, rent or share player personal information with third parties for their own marketing purposes. However, there are certain situations where we may need to share your data with trusted parties:

• Payment Processors: E-wallet and payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency providers (USDT, BTC, ETH) for processing your transactions.
• Game Software Providers: Game developers who supply slot and casino platforms to efc88, to the extent required for game operations.
• Regulatory Bodies: Licensing authorities or law enforcement agencies entitled to receive information under legal provisions or court orders.
• Fraud Prevention Services: Third-party systems and services used to detect and prevent fraud, money laundering and account abuse.
• Technical Service Providers: Companies that support efc88's technical infrastructure, subject to strict data protection agreements.

All third parties that receive player data from efc88 are required to comply with data security standards comparable to our own requirements. efc88 ensures that every data sharing arrangement is protected by clear contractual terms.

Data Security Measures

efc88 invests in comprehensive security systems and procedures to protect player personal data from unauthorised access, loss, modification or improper disclosure.

• 🔐 256-bit SSL/TLS encryption for all data transmitted between players and our servers
• Firewall and intrusion detection systems operating at all times
• Role-based access controls — staff may only access data relevant to their duties
• Regular security audits by internal security teams and independent third parties
• Clear data incident response procedures that are tested on a regular basis
• Secure data backups and disaster recovery solutions

Cookies and Tracking Technologies

efc88 uses cookies and similar tracking technologies to improve your experience on our platform, ensure technical functions run smoothly and analyse usage patterns.

Cookies are small text files stored on your device when you access a website. We use several types of cookies:

• Essential Cookies: Required for the platform to function — including login session management and security. Cannot be disabled.
• Preference Cookies: Store your choices such as interface language and display settings.
• Analytics Cookies: Help us understand how players use the platform so we can make meaningful improvements.
• Performance Cookies: Used to monitor platform speed and reliability.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions of the efc88 platform. Continued use of our platform is considered consent to the use of cookies as described here.

Your Rights Regarding Personal Data

efc88 recognises your rights over your personal data and is committed to facilitating the exercise of those rights. You have the right to:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Correction: Request correction of any information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal data in certain circumstances, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: Request that we limit how we use your data in certain situations.
• Right to Object: Object to the processing of your data for specific purposes, such as marketing communications.
• Right to Portability: Receive your data in a machine-readable format for the purpose of transferring it to another provider.

To exercise any of the above rights, please contact the efc88 Customer Service team via 24/7 live chat or our support email. We will process your request within a reasonable timeframe and notify you if additional information is required to verify your identity.

Data Retention Period

efc88 retains players' personal information for as long as it is needed to fulfil the purposes set out in this Policy, or for as long as required by applicable laws and regulatory requirements.

Generally, financial transaction records and identity verification documents are retained for the period required by AML legal provisions and applicable licensing requirements. Active account data is retained for the duration the account remains active and for a specified period after account closure. Analytics data and technical logs are deleted after a shorter period and do not directly contain personally identifiable information.

Upon expiry of the retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to a specific individual.

Changes to This Privacy Policy

efc88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes will take effect as soon as the latest version is published at efc88.one/dasar-privasi.

Where there are significant changes that affect how we process your personal data, efc88 will endeavour to notify you via email or in-platform notification before those changes take effect. The "Updated" date at the top of this Policy indicates the latest version currently in effect.

Continued use of the efc88 platform after any changes to this Privacy Policy will be considered your acceptance of the updated version. We encourage you to review this Policy periodically.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how efc88 handles your personal data, we encourage you to contact us directly.

We aim to respond to all privacy-related enquiries thoroughly and within a reasonable timeframe. For more complex requests such as data deletion or record access applications, additional identity verification may be required before we can proceed.